Questions guests ask
Short answers about the driveway, pets, the hot tub, booking and taxes. Anything else, call 865-654-1243.
Can my car make the driveway in winter?
The driveway is short, steep and paved, which is common in the Smokies, and it ends at a level pad with 2 parking spaces. Most cars manage it in dry weather. When snow or ice is in the forecast, come in an all-wheel or four-wheel drive vehicle.
How many pets can I bring, and what does it cost?
Up to 2 pets, at $75 per pet for the stay. No large or aggressive breeds, pets stay off the furniture, and they must be crated when left alone in the cabin. Bowls and a folding crate are provided.
Is the hot tub open all year?
Yes. The hot tub on the covered lower deck is open year-round. Keep glass away from it and supervise children at all times.
Is firewood provided?
Yes, firewood is provided for the stone fire pit. The lower deck also has a propane fire table.
Is there an EV charger?
Yes, the cabin has a Level 2 EV charger.
How fast is the Wi-Fi?
Over 500 Mbps, which is plenty for streaming and video calls at the same time.
Do you have a crib and high chair?
Yes, the cabin has both a crib and a high chair. Babies under 2 don't count toward the 8-guest limit.
How do I check in?
Check-in is self-serve with a smart lock from 5:00 pm, and check-out is by 10:00 am. You get the door code and directions before you arrive.
How far are Dollywood, the Parkway and the national park?
Dollywood is 6.3 miles away and the Pigeon Forge Parkway is under 2.5 miles. Downtown Gatlinburg is about 11 miles, and the Sugarlands Visitor Center in Great Smoky Mountains National Park is about 13 miles.
Is this the same cabin as on Airbnb and Vrbo?
Yes, it's the same cabin, looked after by the same local team. Booking direct on this site opens soon; until then, the Book page takes your dates straight to Vrbo or Airbnb.
Is there a minimum stay?
Yes: 3 nights, or 4 nights over holidays.
What is the cancellation policy?
Vrbo and Airbnb bookings follow the policy shown on that listing. For direct bookings, once they open here: Cancel more than 30 days before check-in for a full refund, or 14 to 30 days before for a 50% refund. Within 14 days of check-in, the stay can't be refunded.
When do I pay, and is there a deposit?
Vrbo and Airbnb bookings follow their own payment and damage terms. Direct bookings, once they open here, work like this: you pay 50% when you book and the rest 30 days before check-in (in full if you book within 30 days of check-in), and a $500 refundable deposit hold goes on your card, released after check-out once the cabin has been checked.
What taxes are included?
Vrbo and Airbnb add the taxes to your total for you. Direct bookings, once they open here, will include 12.75% in taxes: 7% Tennessee sales tax, 2.75% local sales tax and 3% Sevier County lodging tax, shown in your total before you pay.
Are there stairs, and what's on each level?
The cabin has two levels with stairs between them. The front door, both king bedrooms and a full bath are on the main level. The bunk room, game room, second bath and the hot tub deck are one floor down. The driveway is short and steep, so call 865-654-1243 before booking if anyone in your group has trouble with stairs or slopes.
How many guests and cars can come?
Up to 8 guests and 2 vehicles, and the person who books must be 25 or older. Babies under 2 don't count toward the 8. Parties and events aren't allowed.
The full rules are on House Rules & Policies, and every fact about the cabin is on Cabin Facts.
Check dates for your stay
- 3-night minimum
- Check-in 5:00 pm
- Check-out 10:00 am
- Pets welcome